Do you have what it takes to make tough calls?

"Most of us have far more courage than we ever dreamed we possessed."  – Dale Carnegie One of the hardest things I've done at work was firing a customer. Oh, man, it took courage. We'd had a good relationship for many years, but then the company hired a new leader to manage the work with us. This new leader showed little interest in our input, lacked professionalism and didn't seem to care about having a trusting relationship.

"Most of us have far more courage than we ever dreamed we possessed."  – Dale Carnegie One of the hardest things I've done at work was firing a customer. Oh, man, it took courage. We'd had a good relationship for many years, but then the company hired a new leader to manage the work with us. This new leader showed little interest in our input, lacked professionalism and didn't seem to care about having a trusting relationship.…