The elusive art of conversation

Texting and email are valuable innovations, but overdependence on them has left people gasping when faced with ordinary conversation. Add to that a sprinkling of incivility, and we're left with a comical – yet startling – generation of social misanthropes.
So if you know someone (ahem) whose conversation has been hitting false notes lately, or whose chatter is gurgled by stage fright, here are some pointers for fine tuning communication skills.