Pope Francis surprises an Italian family with a Christmastime call

(RNS) — Part of the appeal and notoriety that Pope Francis gained during the first two years of his pontificate came from his penchant for using his cellphone to call people out of the blue, from a struggling single mother to his cobbler back in Argentina to an ostracized bishop, and even the odd journalist.
Yet for a while it seemed the "cold-call" pope had gone into hibernation.